Customer Service Representative - Call Center (816510)

📋 Description

• Obtain client information via calls and emails
• Determine eligibility using established guidelines
• Schedule orientations for local Employment and Training programs
• Refer clients to third-party workforce services
• Explain procedures and answer client questions
• Maintain accurate written records of transactions

🎯 Requirements

• HS diploma or GED required; some college preferred
• 6+ months customer service experience, call center preferred
• Workforce or Human Services experience a plus
• Strong written and verbal communication skills
• Good phone skills, listening, data entry
• Customer focus, professionalism, attention to detail, multitasking

🎁 Benefits

• Equal Opportunity Employer
• Confidentiality per EEO guidelines
• Learning and networking opportunities
• Opportunities to make a lasting impact
• Diverse and inclusive workplace