Customer Service Representative

📋 Description

• Manage customer orders throughout the full lifecycle, from order entry through fulfillment and
• Handle customer inquiries and requests related to order status, product information, complaints
• Communicate clearly and professionally with external customers and internal stakeholders through
• Manage worklists and raise internal tickets to coordinate resolution of order-management, shipping
• Investigate and resolve discrepancies involving material information, customer records, and master
• Apply structured problem-solving techniques to diagnose customer and operational issues and

🎯 Requirements

• Bachelor's degree or higher plus at least 2 years of customer service experience; or high school
• Bilingual proficiency in French and English.
• Previous customer service experience in the healthcare sector.
• Experience with ERP systems is required.
• Strong customer service, communication, listening, and interpersonal skills.
• Ability to communicate complex information clearly and professionally.

🎁 Benefits

• Fully remote work opportunity within Canada.
• Base salary range of CAD $74,451–$92,391, dependent on experience and skills.
• Potential eligibility for additional compensation components and incentive programs.
• Comprehensive employee benefits and total rewards programs.
• Opportunity to work in a healthcare-focused environment.
• Collaboration with diverse teams across functions and locations.