Wing Assistant

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Customer Service Representative (CSR)

Customer Support

Added

13 days ago

Location

🌍 Asia

Type

Full time

Salary

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Related skills

documentation customer support b2b multichannel support ticketing systems

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📋 Description

Respond to customer inquiries via email, chat, phone, and ticketing systems.
Provide prompt, professional, solution-oriented customer support.
Resolve customer concerns with empathy and ownership.
Ensure all interactions meet established SLAs.
Manage tickets from receipt to resolution, with updates and escalation.

🎯 Requirements

Bachelor's degree preferred or equivalent work experience.
2+ years in Customer Support or related roles; B2B experience preferred.
Excellent English communication skills, written and verbal.
Comfortable in a fast-paced, metrics-driven environment.

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