Customer Service Representative - Dutch and English (Interim)

📋 Description

• Handle inquiries via chat, email, phone, and social media.
• Resolve disputes between buyers and sellers with win-win solutions.
• Deliver timely, accurate responses and documentation of cases.
• Collaborate with Sales, Experts and other teams to improve CX.
• Provide delightful service to a broad customer base.

🎯 Requirements

• 1–4 years in Customer Service or Content Moderation.
• Fluent Dutch and English (speaking and writing).
• Strong analytical and critical thinking skills.
• Multichannel communication: phone, email, chat, social.
• Willing to commute to Lisbon office and be in-office at least 2 days/week.
• Flexible to work at least 2 weekends per month and some public holidays.

🎁 Benefits

• Health Insurance from day 1 (incl. dental)
• Work From Home Allowance
• Commute expenses covered to Lisbon office
• Hybrid work: 2 days in Lisbon office
• Office in centre of Lisbon
• Catavouchers: joining and birthday perks