Customer Service Representative - Dutch and English (Interim)

📋 Description

• Engage and delight buyers and sellers by solving disputes and answering queries.
• Handle customer queries via chat, email, phone, and social media.
• Mediate seller-buyer disputes to reach win-win solutions.
• Collaborate with Sales, Experts and other teams to improve the experience.
• Contribute to customer retention by delivering timely, accurate support.

🎯 Requirements

• 1 to 4 years in Customer Service or Content Moderation.
• Professional Dutch and English speaking and writing skills.
• Experience with Live Channels is highly valued.
• Excellent communication and strong analytical thinking.
• Ability to switch between channels (phone, email, chat).
• Willing to commute to Lisbon and work in the office at least 2 days per week.

🎁 Benefits

• Hybrid work with at least two days in the Lisbon office.
• Health Insurance from day one (incl. dental coverage).
• Work From Home Allowance to help with monthly bills.
• Commuting between home and office covered.
• Office located in the center of Lisbon.
• Catavoucher on joining and on your birthday; extra day off each year.