Customer Service Representative - Dutch and English (Interim)

📋 Description

• Engage and delight a broad variety of customers (Sellers and Buyers) by solving complex challenges
• Ensure customer queries are addressed and resolved in a correct and timely manner via diverse
• Mediate between buyers and sellers during disputes and find solutions that work for both
• Collaborate closely with Sales, Experts, and other departments to improve overall Customer
• Provide valuable feedback on possibilities for improvements in services through close customer

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Experience with Live Channels is highly valued
• Professional speaking and writing skills in Dutch and English; strong communication skills
• Strong analytical and critical thinking skills
• Preferably previous experience in a customer service environment or a customer-related role
• Ability to quickly switch between various customer channels, like phone and e-mail communications

🎁 Benefits

• Competitive Annual Gross Base Salary of 18.000€ - 23.000€ depending on level, competencies, and
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and
• Work From Home Allowance to help with monthly household bills
• Commuting between home and office covered by Catawiki
• Amazing office right in the centre of Lisbon