Customer Service Representative (English/Spanish Bilingual)

📋 Description

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to
• Maintain and update customer accounts in proprietary internal platforms and CRM software with
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and participating

🎯 Requirements

• Associate degree in Business, Communications, or related field required; bachelor's degree preferred
• 1–2 years of customer service or client-facing experience, ideally in a multi-channel support
• Problem-solving: applies structured thinking to resolve customer issues independently; knows when
• Communication: excellent verbal and written communication skills; approachable, personable, able to
• Teamwork & Collaboration: actively supports colleagues, builds stable working relationships
• Leadership mindset: seeks opportunities to mentor, share ideas, and foster a positive, inclusive

🎁 Benefits

• Comprehensive benefits package
• Health insurance
• Retirement savings plan
• Paid time off