Customer Service Representative

📋 Description

• Assist customers with booking, modifying, and cancelling reservations, as well as managing
• Deliver friendly, professional, and timely support by using product knowledge and customer service
• Maintain clear and effective communication with customers and accommodation providers to coordinate
• Identify customer needs, provide relevant solutions, escalate complex issues when necessary, and
• Help customers understand available products and services, recommending appropriate solutions that
• Create, review, and publish property listings on the company's digital platform, ensuring

🎯 Requirements

• Previous experience in the hospitality industry is required. Experience in travel, accommodation
• A customer-first mindset, with the ability to build rapport, understand customer needs, and deliver
• Experience using reservation systems and customer support platforms is required. Familiarity with
• Excellent verbal and written communication skills, including the ability to explain processes
• Strong organizational skills and accuracy when managing reservations, customer records, support
• Intermediate proficiency in Microsoft Office applications, including Excel, and the ability to

🎁 Benefits

• Starting compensation of CA$17–CA$19 per hour, depending on experience.
• Work from home in a remote position based in Calgary, Alberta.
• Scheduled shifts across weekdays, evenings, and weekends, with schedules provided in advance and
• A comprehensive, mandatory two-week training program to help you learn the systems, processes, and
• Access to discounts on hotels and travel.
• Opportunities to develop customer service, hospitality, and digital platform skills while