Customer Service Representative - French and English (Interim)

📋 Description

• Engage and delight customers (Sellers and Buyers) by solving complex challenges and managing
• Address and resolve customer queries correctly and timely via diverse channels (chat, email, phone
• Mediate disputes between sellers and buyers to find mutually acceptable solutions
• Collaborate with Sales, Experts, and other departments to improve the overall Customer Experience
• Provide valuable feedback from customer contact on possible service improvements

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation; experience with Live
• Professional speaking and writing skills in French and English; strong communication skills
• Strong analytical and critical thinking skills
• Preferably previous experience in a customer service environment or customer-related role
• Ability to quickly switch between various customer channels, like phone and e-mail
• Ability to positively interact with your team and other departments

🎁 Benefits

• Competitive Annual Gross Base Salary of 18,000€-23,000€ depending on level, competencies, and
• Health Insurance from day 1 (including dental coverage) with access to multiple hospitals and
• Work From Home Allowance to help with monthly household bills
• Commuting between home and office covered by Catawiki
• Amazing office in the centre of Lisbon
• Create a visible impact by working at scale in a global organisation serving millions of customers