Customer Service Representative Full Time (Bilingual: French & English)

📋 Description

• Respond promptly to client emails and portal requests in French and English regarding their concerns
• Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers
• Update and maintain accurate customer records to ensure seamless information flow and accessibility
• Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
• Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
• Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols

🎯 Requirements

• Fluent in English (written & spoken) and French (written & spoken)
• 1+ year experience as Customer Service Representative (B2C or B2B)
• Excellent English and French communication skills, both written and verbal
• Excellent phone, email, and instant messaging communication
• Tech savvy with desktop sharing, cloud services, CRM, and VoIP
• MS Office and Google Calendar knowledge

🎁 Benefits

• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team