Customer Service Representative - Hindi and English (Interim)

📋 Description

• Engage and delight a broad variety of customers (Sellers and Buyers) by solving complex challenges
• Ensure customer queries are addressed and resolved in a correct and timely manner via diverse
• Mediate between sellers and buyers to find solutions that work for both.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation. Experience with Live
• Professional speaking and writing skills in Hindi and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably previous experience in a customer service environment or customer-related role
• Ability to quickly switch between various customer channels, like phone and e-mail communications.
• Ability to positively interact with your team and other departments.

🎁 Benefits

• Annual gross base salary of €18,000 - €23,000 depending on level, competencies, and overall
• Health Insurance from day 1 (including dental coverage)
• Work From Home Allowance to help with monthly household bills
• Commuting between home and office is covered by Catawiki
• Amazing office in the centre of Lisbon
• €100 Catavoucher when joining, €50 Catavoucher on birthday, extra day off to 'Pursue Your Passion'