Customer Service Representative I

📋 Description

• Handle inbound and outbound customer calls, emails, and web chat inquiries, providing courteous
• Deliver routine customer contact center services while maintaining high standards of customer
• Listen carefully to customer concerns, identify their needs, and take appropriate actions to
• Provide accurate information about program products, services, and procedures, escalating or
• Maintain customer accounts and ensure all interactions are properly documented, including
• Create new cases and update existing records to ensure every phone, email, and web chat interaction

🎯 Requirements

• High school diploma or GED equivalent.
• Between 0 and 2 years of call center experience and 0 to 2 years of experience in customer service
• Strong verbal and written communication skills, with the ability to interact clearly and
• Excellent active listening and interpersonal skills, with a tactful, courteous, and
• Ability to remain calm, focused, and productive during periods of high call volume and under
• Strong attention to detail and accuracy, particularly when documenting customer interactions and

🎁 Benefits

• Competitive hourly compensation of $17.75 USD.
• Permanent, full-time employment opportunity.
• Fully remote working arrangement, allowing you to work from home within the United States.
• Structured working schedule: Monday to Friday, 9:30 AM to 6:00 PM Eastern Time.
• Opportunity to gain valuable experience supporting a federal civilian program.
• Professional development opportunities in customer service, contact center operations, and public