Manage inbound and outbound calls
Resolve customer concerns efficiently
Build sustainable relationships with customer accounts through open communication
Ensure customer satisfaction in every interaction
Keep records of interactions and update accounts
Follow procedures, guidelines, and policies

🎯 Requirements

1+ year experience as a Customer Service Rep (B2C/B2B)
Excellent English communication, written and verbal (B2 level)
Strong phone, email, and instant messaging skills
Proficient with CRM, VoIP, and MS Office
Knowledge of Google Calendar and cloud services
Tech savvy and detail-oriented; able to work graveyard shift

🎁 Benefits

Performance incentives
Job security and stability
Paid training
100% work-from-home
Opportunities for career growth
Holiday and overtime pay

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