Customer Service Representative - Italian and English (Seasonal)

📋 Description

• Engage and delight our broad variety of customers (Sellers and Buyers) by solving complex
• Ensure customer queries are addressed and resolved in a correct and timely manner via diverse
• Mediate between buyers and sellers to find solutions that work for both parties.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Experience with Live Channels is highly valued.
• Professional speaking and writing skills in Italian and English; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably, previous experience in a customer service environment or a customer-related role
• Ability to quickly switch between various customer channels, like phone and e-mail communications.

🎁 Benefits

• Competitive Annual Gross Base Salary of 18.000€-23.000€ depending on level, competencies, and
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and
• Work From Home Allowance to help with monthly household bills.
• Commuting between home and office is covered by Catawiki.
• Amazing office right in the centre of Lisbon.
• €100 Catavoucher upon joining, €50 Catavoucher on birthday, and an extra day off each year to