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Customer Service Representative - Japanese and English (Interim)

Hybrid
Customer Support
Added
11 days ago
Location
Type
Contract
Salary
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customer service english email japanese phone
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📋 Description

  • Engage Buyers and Sellers via chat, email, phone and social.
  • Resolve queries and disputes promptly and fairly.
  • Mediate between customers to reach win-win solutions.
  • Collaborate with Sales, Experts and other teams to improve CX.

🎯 Requirements

  • 1–4 years in Customer Service or Content Moderation.
  • Professional Japanese and English communication.
  • Strong analytical and critical thinking skills.
  • Experience with Live Channels is valued.
  • Ability to switch between phone and email channels.
  • Willing to commute to Lisbon office 2 days/week.

🎁 Benefits

  • Health Insurance from day 1 (incl. dental).
  • Work From Home Allowance to help with monthly bills.
  • Commuting between home and Lisbon office covered.
  • Office in central Lisbon; hybrid work model.
  • Catavouchers on joining and birthday, plus extra leave.
  • Mentoring and development programs.
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