Customer Service Representative - Japanese and English (Interim)

📋 Description

• Engage Buyers and Sellers via chat, email, phone and social
• Resolve queries and disputes timely and fairly
• Mediates between seller and buyer to find win-win solutions
• Collaborate with Sales, Experts and other teams to improve CX
• Help customers return to the platform and stay engaged
• Work in a fast-paced, multi-channel support environment

🎯 Requirements

• 1-4 years direct experience in Customer Service or Content Moderation
• Professional writing and speaking in Japanese and English
• Strong analytical and critical thinking skills
• Experience with Live Channels highly valued
• Able to switch between channels (phone, email, chat)
• Willing to commute to Lisbon office and work 2 days/week

🎁 Benefits

• Health Insurance from day 1 (including dental coverage)
• Work From Home Allowance
• Commuting costs covered
• Hybrid setup with at least two days in Lisbon office
• Office in central Lisbon
• Catavouchers on joining and birthday, plus extra leave