Customer Service Representative - Japanese and English (Interim)

📋 Description

• Handle customer queries via chat, email, phone, and social media.
• Mediate seller–buyer disputes to reach fair solutions.
• Resolve issues promptly to ensure customer satisfaction.
• Collaborate with Sales and Experts to improve service.
• Based in Lisbon; hybrid work with at least 2 days in the office.
• Join a fast-paced, multi-channel customer support team.

🎯 Requirements

• 1-4 years in Customer Service or Content Moderation
• Proficient in Japanese and English; strong communication
• Strong analytical thinking and problem solving
• Experience in hospitality, tourism, retail, or call center preferred
• Able to switch between channels (phone, email)
• Willing to commute to Lisbon office 2+ days/week; hybrid

🎁 Benefits

• Health Insurance from day 1 (including dental)
• Work From Home Allowance
• Commuting between home and office covered
• Office in central Lisbon; hybrid setup
• Catavouchers: €100 on joining, €50 on your birthday
• Extra leave for key life events and anniversaries