Customer Service Representative - Japanese and English (Interim)

📋 Description

• Handle queries via chat, email, phone, and social channels.
• Resolve disputes between buyers and sellers promptly.
• Mediates to reach win-win solutions for both sides.
• Collaborate with Sales, Experts and other teams to improve service.
• Support 40 hours per week and maintain high-quality service.
• Role based in Lisbon with 2 days in office per week.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional Japanese and English speaking/writing skills.
• Strong communication and analytical thinking.
• Experience with multichannel customer support (phone, email, chat).
• Able to switch between channels and collaborate cross-functionally.
• Willing to commute to Lisbon office and work in-office 2 days/week.

🎁 Benefits

• Annual Gross Base Salary: €18,000 – €23,000 depending on level/experience.
• Health Insurance from day 1 (includes dental).
• Work From Home Allowance to help with monthly bills.
• Commuting between home and office covered by the company.
• Office in central Lisbon and hybrid working setup.