Customer Service Representative (Latin America)

📋 Description

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions and update accounts
• Follow procedures, guidelines, and policies

🎯 Requirements

• At least 1 year experience as a Customer Service Rep in B2C or B2B
• Excellent English communication skills, written and verbal (B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy; familiar with desktop sharing, cloud services, CRM and VoIP
• Proactive with keen attention to details

🎁 Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home