Customer Service Representative (Latin America)

📋 Description

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build relationships with customer accounts through open communication
• Ensure customer satisfaction in every interaction
• Keep records of interactions and update customer accounts
• Follow procedures, guidelines and policies

🎯 Requirements

• At least 1-year experience as a Customer Service Rep in B2C/B2B
• Excellent English communication skills, written and verbal
• Strong phone, email, and instant messaging skills
• Solid organizational and time management skills
• Tech savvy; familiar with CRM, VoIP, desktop sharing, cloud services
• Proficient with MS Office and Google Calendar

🎁 Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• 100% Work-From-Home
• Opportunities for Career Growth
• Fun Work Environment