Customer Service Representative (Latin America)

📋 Description

• Manage inbound and outbound calls
• Resolve customer concerns effectively
• Build relationships with accounts via open communication
• Ensure customer satisfaction in every interaction
• Keep records of interactions and update accounts
• Follow procedures, guidelines, and policies

🎯 Requirements

• 1+ year CS experience (B2C/B2B)
• Excellent English (written and verbal, B2)
• Strong phone, email, and IM communication
• Solid organizational and time management
• Tech savvy with desktop sharing, cloud, CRM, VoIP
• Tech requirements: USB headset, webcam, 1.8GHz CPU, 4GB RAM, 25 Mbps

🎁 Benefits

• Performance incentives
• Job security and stability
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100% work-from-home
• Supportive team
• Career growth opportunities
• Fun work environment
• Holiday & overtime pay