Customer Service Representative - Mandarin and English (Interim)

📋 Description

• Handle customer queries via chat, email, phone, and social media.
• Mediate disputes between sellers and buyers to resolve issues.
• Provide timely, accurate solutions to ensure customer satisfaction.
• Collaborate with Sales, Experts, and other departments to improve service.
• Work in a hybrid setup with at least two days per week in the Lisbon office.

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking/writing in Mandarin and English.
• Strong analytical and critical thinking skills.
• Able to switch between channels (phone, email, chat) efficiently.
• Team players with good cross-department collaboration.
• Willing to commute to Lisbon office and work in the office>=2 days/week.

🎁 Benefits

• A competitive Annual Gross Base Salary of 18,000€-23,000€ depending on level and experience.
• Health Insurance from day 1 (including dental).
• Work From Home Allowance to help with monthly bills.
• Commuting between home and office covered by the company.
• Office located in central Lisbon with hybrid working options.