Customer Service Representative (Mexico)

📋 Description

• Manage inbound and outbound calls
• Resolve customer concerns effectively
• Build relationships through open communication
• Ensure customer satisfaction in every interaction
• Keep records and update customer accounts
• Follow procedures, guidelines, and policies

🎯 Requirements

• 1+ year in a Customer Service role (B2C/B2B)
• Excellent English communication (written and verbal, B2 level)
• Strong phone, email, and instant messaging skills
• Solid organizational and time management skills
• Tech-savvy with CRM, cloud services, and desktop sharing
• MS Office and Google Calendar experience

🎁 Benefits

• Performance incentives
• Job security and stability
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100% Work-From-Home