Customer Service Representative (Plano 6-month Contract) - Bilingual Spanish

📋 Description

• Respond to Tier 1 member inquiries by phone and email.
• Help members understand, navigate, and pay for healthcare benefits.
• Provide empathetic, friendly support aligned with our values.
• Report to Team Lead; contribute to member experience initiatives.

🎯 Requirements

• 1+ years in fast-paced work environment
• 1+ years experience in customer-facing role
• Bilingual English/Spanish is a plus
• Prior healthcare experience is a plus
• Bachelor's or Associate's degree preferred
• Ability to learn new software quickly

🎁 Benefits

• Hybrid schedule: Plano, TX office 3 days/week
• Flexible work arrangements and work-life balance
• Professional development through internal mobility and mentorship
• Mission-driven culture and collaboration