Customer Service Representative - Print Production

📋 Description

• Respond to calls, emails, and chats; resolve customer concerns with empathy and accuracy.
• Act as primary expert for live contacts and guide order replacement in real-time.
• Review requests to determine internal errors vs. customer-driven changes; document intake.
• Open/navigate Illustrator and Photoshop files to diagnose print issues and edit designs.
• Collaborate cross-functionally to transition customers to Print Quality queue.
• Record detailed technical data in Salesforce to track trends.

🎯 Requirements

• Excellent written and verbal communication; adjust tone for live interactions.
• Proficiency in Adobe Illustrator, Photoshop, Acrobat Pro; Lightroom a plus.
• Ability to solve complex print/design problems on the fly.
• Experience with Salesforce Lightning and Google Suite.
• Ability to work in a remote, team-oriented environment with feedback.
• Willingness to work a schedule that includes at least one weekend day.

🎁 Benefits

• Remote, seasonal role with compensation details in posted note.
• Hybrid/remote-friendly collaboration and cross-functional exposure.
• Equity to be determined per location and role; employer info provided in description.