Customer Service Representative (Remote AZ)

📋 Description

• Develop understanding of Oscar processes, procedures, and tools.
• Work with members, brokers, providers, and Oscar vendors across channels.
• Manage assigned caseload, maintaining service, productivity, and quality.
• Form working relationships with all partners.
• Support leadership by identifying issues through escalation pathways.
• Monitor and track the health of all assigned work-in-progress issues.

🎯 Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED

🎁 Benefits

• Medical, dental, and vision benefits (eligible)
• 401(k) plan participation
• 11 paid holidays
• Paid sick time and paid parental leave
• Life and disability insurance
• Paid wellness time and reimbursements