Customer Service Representative (Remote FL)

📋 Description

• Develop understanding of processes, procedures, and tools.
• Collaborate with members, brokers, providers, and Oscar vendors.
• Manage an assigned caseload, maintaining service delivery and quality.
• Build relationships with partners.
• Escalate and resolve issues to ensure turnaround times.
• Comply with PHI and regulatory standards.

🎯 Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months healthcare experience.
• High school diploma or GED.
• Bilingual in Spanish and English with professional proficiency.
• Experience manipulating and entering accurate data.
• Advanced Google Suite or Microsoft Office capabilities.

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.