Customer Service Representative (Remote GA)

📋 Description

• Develop understanding of Oscar processes, procedures, and tools.
• Interact with members, brokers, providers, and vendors across channels.
• Manage an assigned caseload with service delivery and quality.
• Build working relationships with partners.
• Support leadership by identifying issues via escalation pathways.
• Monitor health of all WIP issues and ensure timely resolution.

🎯 Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience.
• High school diploma or GED.
• Proficient in Google Suite and Microsoft Office (preferred).
• Ability to manipulate and enter accurate data (preferred).
• Bilingual in Spanish and English with professional proficiency (preferred).

🎁 Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.