Customer Service Representative - Romanian and English (Interim)

📋 Description

• Resolve queries via chat, email, phone, and social media.
• Mediates disputes between buyers and sellers to solutions.
• Ensure timely, high-quality resolutions and CX.
• Collaborate with Sales and Experts to improve service.
• 40 hours per week; hybrid work with two days in Lisbon office.
• Interim 7-month contract starting September 2026.

🎯 Requirements

• Fluent Romanian and English, spoken and written.
• 1-4 years in Customer Service or Content Moderation.
• Experience with Live Channels is valued.
• Strong communication and analytical skills.
• Willing to commute to Lisbon and work in-office 2 days/week.
• Flexible to weekends and public holidays.

🎁 Benefits

• Health Insurance from day 1 (including dental).
• Work From Home Allowance.
• Commuting between home and Lisbon office covered.
• Office in central Lisbon; hybrid working.
• Catavouchers: €100 on joining; €50 on birthday.
• Extra day off for life events and anniversaries.