Handle inquiries via chat, email, phone, and social media.
Mediate disputes between buyers and sellers to reach a win-win solution.
Provide timely, accurate resolutions and maintain high CS quality across channels.
Collaborate with Sales, Experts, and other teams to improve the customer experience.

🎯 Requirements

1 to 4 years in Customer Service or Content Moderation.
Professional Romanian and English speaking/writing skills.
Strong communication and analytical thinking.
Experience with Live Channels is highly valued.
Willing to commute to Lisbon office 2 days/week; available for 40 hrs/week; weekend/public holiday

🎁 Benefits

Annual Gross Base Salary: 18,000€ - 23,000€ depending on level and experience.
Health Insurance from day 1 (including dental).
Work From Home Allowance to help with monthly bills.
Commuting covered between home and office.
Office in central Lisbon; hybrid working model.

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