Customer Service Representative - Turkish and English (Interim)

📋 Description

• Engage and delight our broad variety of customers (Sellers and Buyers) by solving complex
• Ensure that customer queries are addressed and resolved in a correct and timely manner via diverse
• Mediate between customers in case of disputes and find solutions that work for both parties
• Closely work with Sales and Experts as well as other departments to improve the overall Customer
• Bring valuable feedback on possibilities for improvements in our services through close customer

🎯 Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation
• Experience with Live Channels is highly valued
• Professional speaking and writing skills in Turkish and English
• Strong communication skills
• Strong analytical and critical thinking skills
• Preferably, previous experience in a customer service environment or a customer-related role

🎁 Benefits

• Annual Gross Base Salary of 18.000€-23.000€ depending on your level, competencies, and overall
• Health Insurance from day 1 (including dental coverage), with access to multiple hospitals and
• Work From Home Allowance to help with your monthly household bills
• Commuting between your home and our office is covered by Catawiki
• Amazing Office right in the centre of Lisbon
• Create a visible impact by working at scale in a global organisation serving millions of customers