Customer Service Representative (US)

📋 Description

• Manage inbound and outbound calls
• Resolve customer concerns effectively
• Build sustainable relationships and trust with customer accounts
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions and file documents
• Follow communication procedures, guidelines, and policies

🎯 Requirements

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy and familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Knowledge of online calendars and scheduling (e.g., Google Calendar)

🎁 Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home