Customer Service & Retention Agents

📋 Description

• Receive inbound calls.
• Minimize order cancellations and maximize retention/activation.
• Improve customer satisfaction and QA scores.
• Upsell qualified customers to increase service/equipment.
• Data entry and call follow-up documentation.

🎯 Requirements

• High School degree or GED (required)
• 1+ year sales/retention experience (preferred)
• Demonstrates ability to connect with customers
• Engage customers in conversations to deliver high service and satisfaction with minimal effort
• Identify root causes of customer dissatisfaction
• Proactively overcome objections to retain business and activate service