Customer Service & SDR Bilingüe

📋 Description

• Respond to customer inquiries and provide timely, professional support to clients across
• Investigate customer issues, identify solutions, ensure requests are resolved effectively.
• Maintain high standards of customer satisfaction in every interaction.
• Manage interactions and records using CRM and support platforms like Zendesk or HubSpot.
• For SDR-focused duties, identify qualified opportunities and conduct prospecting activities.
• Engage with prospects and customers through clear, professional communication.

🎯 Requirements

• 2–3 years of professional experience in Customer Service, Customer Support, SDR, or related role.
• Advanced B2/C1 level in English, French, German, Italian, or Portuguese.
• Strong verbal and written communication; work well with diverse backgrounds.
• Customer-focused, solution-oriented with strong problem-solving abilities.
• Experience with Zendesk, HubSpot, or similar CRM/tools.
• Ability to manage multiple requests, prospecting, and follow-ups in an organized way.

🎁 Benefits

• 100% remote work, stay productive from home.
• Work on international projects with global customers.
• Dynamic, multicultural working environment.
• Opportunities for professional development and career growth.
• Monthly compensation paid in USD through Ontop.