Customer Service & SDR Bilingüe

📋 Description

• Respond to customer inquiries and provide timely, professional support to clients across
• Investigate customer issues, identify solutions, ensure requests are resolved effectively.
• Maintain high standards of customer satisfaction in every interaction.
• Manage customer interactions and related information using CRM and support platforms such as
• Identify qualified business opportunities and conduct prospecting activities for SDR-focused
• Engage with prospects and customers through clear, professional communication and proper follow-up.

🎯 Requirements

• 2–3 years of professional experience in Customer Service, Customer Support, SDR, or related role.
• Advanced proficiency at B2/C1 in English, French, German, Italian, or Portuguese.
• Strong verbal and written communication skills with a cross-cultural approach.
• Customer-focused, solution-oriented with strong problem-solving abilities.
• Experience using CRM and customer service tools such as Zendesk, HubSpot, or similar.
• Ability to manage multiple requests, prospecting activities, and follow-ups in an organized way.

🎁 Benefits

• 100% remote work, with flexibility to work from home.
• Opportunity to contribute to international projects and work with global customers.
• Dynamic and multicultural working environment.
• Professional development, career growth, and long-term stability.
• Monthly compensation paid in USD through Ontop.