Customer Service Specialist

📋 Description

• Deliver customer support via email, chat, and other channels.
• Assist customers with inquiries, product guidance, and general support; escalate complex issues.
• Work with leadership on operational and administrative tasks to support daily operations.
• Conduct online research to support business initiatives and customer requests.
• Coordinate bookings, appointments, and operational activities.
• Maintain customer records and internal systems.

🎯 Requirements

• Experience in customer service, support, admin, or operations.
• Highly organized with strong attention to detail and multitasking.
• Self-motivated and proactive; able to work independently.
• Strong problem-solving and critical thinking for inquiries.
• Tech-savvy; quick to learn new systems and AI tools desirable.
• Exceptional English communication for US-based clients.

🎁 Benefits

• LevelUp culture focuses on well-being, work-life balance, respectful environment.
• Fully remote with 40-hour fixed schedule.
• US-hours schedule: 9:00 AM – 5:00 PM PST.
• Schedule flexible depending on assigned client.
• HMO + 13th month pay.