Customer Service Specialist

📋 Description

• Monitoring assigned queues on a daily basis.
• Taking inbound calls.
• Outbound calls to clients for required products and follow-up.
• Identify and address all customer questions and concerns.
• Conflict resolution internal/external.
• Thoroughly research and understand all facets of customers’ requests.

🎯 Requirements

• High School Diploma or General Education Degree (GED) is required
• Associate degree in English, Journalism, marketing or other related degree is preferred.
• Experience with Customer Relationship Management (CRM) software is preferred.
• One to two years in customer service field is required.
• Previous call center work in a customer service environment is preferred.
• Strong verbal and written communication skills.