Provide outstanding customer experience across email, phone, chat, and SMS.
Handle escalated inquiries with empathy and accuracy.
Promote loyalty and retention by reinforcing StockX value.
Take ownership of concerns from start to finish.
Drive engagement by educating users on StockX features and policies.
Detect and act on potential fraudulent activity to protect customers and marketplace.

🎯 Requirements

High school diploma or equivalent required.
2–3 years of experience in Customer Service, Sales Support, or E-commerce.
1–2 years in a Contact Center environment with multichannel interactions.
Proven ability to drive customer retention, satisfaction, and repeat engagement.
Strong communication, empathy, and active listening with a sales mindset.
Detail-oriented and organized with strong follow-through.

🎁 Benefits

Medical and dental coverage
Equity and discretionary bonuses
Flexible to work varying shifts

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