Customer Service Specialist - Campos Coffee

📋 Description

• Deliver exceptional customer service across phone, email, SMS, social media, web portals and other
• Respond promptly to customer enquiries and resolve issues efficiently and professionally.
• Manage customer requests through to resolution, ensuring a positive experience at every touchpoint.
• Act as a key link between customers, Business Development Managers and internal departments.
• Maintain accurate customer records and interactions within CRM systems.
• Generate customer service and performance reports to identify trends and opportunities for

🎯 Requirements

• Previous experience in Customer Service, Sales Support, Customer Success or Account Administration.
• Outstanding communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• A genuine passion for delivering exceptional customer experiences.
• The ability to manage competing priorities and work effectively under pressure.
• Strong problem-solving and conflict-resolution skills.