Customer Service Specialist (Evening/Night Shift)

📋 Description

• Provide outstanding customer experience across email, phone, chat, and SMS.
• Resolve escalated inquiries with empathy, professionalism, and accuracy.
• Reinforce StockX value to boost loyalty and positive resolutions.
• Own customer concerns end-to-end for timely outcomes.
• Educate users on StockX features to drive engagement and repeat use.
• Balance advocacy with business priorities for brand-aligned resolutions.
• Identify opportunities to improve satisfaction, retention, and conversions.
• Detect and act on potential fraudulent activity to protect the marketplace.
• Support top-tier users via programs like Early Seller Payout and Bulk Shipping.
• Share insights from interactions to inform product and operations improvements.

🎯 Requirements

• High school diploma or equivalent required.
• 2–3 years of experience in Customer Service, Sales Support, or E-commerce.
• 1–2 years in a contact center with multi-channel support.
• Proven ability to drive customer retention, satisfaction, and repeat engagement.
• Strong communication, empathy, and active listening with a sales mindset.
• Detail-oriented with strong follow-through and a results-driven mindset.
• Thrives in fast-paced environments with accuracy.
• Confident handling escalations and owning results.
• Team-oriented and motivated to boost loyalty and growth.
• Flexible to work varying shifts.