Customer Service Specialist - Permanent

📋 Description

• Be the first contact for the dealer network; deliver exceptional customer experiences
• Provide product information and recommendations to customers
• Process and monitor orders, including urgent, remake, and backorder items
• Proactively communicate order status, stock levels, and delivery timelines
• Investigate and resolve freight, delivery, and damaged goods issues
• Collaborate with Regional Sales Managers to support relationships and growth

🎯 Requirements

• Previous experience in customer service, order management, or support
• Experience in manufacturing, wholesale, construction, or product-based industries preferred
• Strong communication skills and customer-focused approach
• Excellent attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Solutions-focused with a commitment to resolving issues
• Confident using business systems and learning technical product information
• Positive team player who collaborates across departments

🎁 Benefits

• Join a global market leader and trusted premium brand.
• Be part of a supportive and collaborative team culture.
• Build meaningful relationships with a loyal dealer network.
• Ongoing training, development, and career growth opportunities.
• Stable Monday to Friday hours (one day WFH after training period).
• Monthly office celebrations and paid birthday leave!