Customer Service Specialist (PH)

📋 Description

• Omnichannel customer support across products and channels with SOPs.
• Resolve issues and reduce future contacts via education and expectations.
• Identify cross-sell opportunities that support customer outcomes.
• Handle inquiries across email, chat, messaging, voice with empathy.
• Document interactions in Zendesk or other tools with tags and notes.
• Build knowledge of Esusu products such as rent reporting and loans.

🎯 Requirements

• Experience in customer service or support (contact center, BPO, or SaaS) preferred.
• Strong written and verbal English; Spanish a plus.
• Comfortable with high-volume, fast-paced environments.
• Ability to follow detailed processes while staying context-aware.
• Familiarity with Zendesk, Quiq, Google Workspace, or willingness to learn.
• Reliable, professional, and committed to customer outcomes.

🎁 Benefits

• Competitive PH salary via our Employer of Record (EOR).
• Remote-first environment; core hours 8am-5pm EST.
• 12 vacation days, 12 sick days, 1 birthday leave, 5-day anniversary leave.
• Premium Health Coverage – HMO via iCare.
• Government-mandated benefits incl SSS, PAGIBIG, PhilHealth, 13th month.
• Work Tools Provided – Laptop and essential equipment.