Customer Service Specialist - Savings

📋 Description

• Provide world-class support to Savings customers via in-app chat, email and phone.
• Collaborate with operations, technology and compliance to achieve growth objectives.
• Use AI/tech solutions to create optimal customer experience and scalable processes.
• Own training and use of tools (e.g., Intercom AI) to improve service.
• Deliver 5-star service 7 days a week with stakeholders.
• Drive process improvements and optimise resources.

🎯 Requirements

• Proven experience in customer support or operations in fintech/banking.
• Comfortable with in-app chat, email and phone via Intercom.
• Strong written and verbal communication with empathetic, clear service.
• Skilled in triaging queries to internal teams (e.g., transfers, payments).
• Experience with Finance to resolve payments, deposits and reconciliation.
• Ability to follow and improve internal processes while maintaining SLAs.

🎁 Benefits

• Hybrid work with Central London office 1-2 days per week.
• Join a mission-driven team helping customers save for homes.