Customer Service Specialist, Ukraine

📋 Description

• Receive, process, and follow up on customer orders throughout the entire order fulfillment cycle.
• Prepare and provide regular reports to Supply and Demand Planning teams to support order
• Prepare and provide relevant reporting and insights to Key Account Managers to support customer
• Proactively identify and communicate potential risks of under-delivery, order delays, or other
• Prepare reports to support the review and control of contractual customer prices.
• Initiate requests for customer credit limit checks and follow up on the relevant process.

🎯 Requirements

• Strong order management, coordination, and organizational skills, with the ability to manage
• Experience in Customer Service, Order Management, Supply Chain, Logistics, Sales Support, or a
• Strong communication and stakeholder management skills, with a customer-oriented mindset and a
• Good analytical and problem-solving skills, attention to detail, and the ability to proactively
• Good command of Microsoft Office, particularly Excel.
• Experience with SAP is an advantage, but not essential.

🎁 Benefits

• Hybrid work model.
• Work until 16:00 on Fridays.
• Modern office at IQ Business Center with an on-site shelter.
• Competitive salary and an attractive benefits package.
• Comprehensive medical insurance.
• Meal allowance.