Customer Service Supervisor | E-Commerce

📋 Description

• The Customer Service Supervisor will lead daily customer support operations, ensuring service
• Supervise customer service agents managing phone, email, and ticket-based interactions.
• Monitor real-time queues, balance workloads, and adjust staffing coverage to maintain service
• Support shift planning, schedule adherence, and daily operational coordination.
• Provide real-time guidance and support during complex customer interactions and escalations.
• Conduct quality reviews across calls, emails, and tickets to identify improvement opportunities.

🎯 Requirements

• Minimum 3 years of experience in a Customer Service Supervisor/Team Lead/Manager role.
• At least 5 years of customer service experience, preferably in eCommerce.
• Experience leading teams handling phone, email, and ticket support.
• Proven ability to coach, mentor, and improve performance.
• Strong verbal and written English communication skills.
• Excellent conflict resolution and de-escalation abilities.

🎁 Benefits

• Remote work opportunity within a flexible, distributed environment.
• Starting compensation of $5.00 USD per hour.
• Regular compensation of $5.50 USD per hour after probation based on performance.
• Opportunity to lead a growing customer service team and impact customer experience.
• Collaborative environment focused on innovation, accountability, and continuous improvement.
• Professional growth through team leadership and operational ownership.