Manage a growing team of Patient Support Specialists and day-to-day ops.
Support team to ensure operational excellence and SLA adherence.
Review and analyze team and Specialist performance data to meet targets.
Collaborate with cross-functional stakeholders on initiatives to drive ops improvements.
Manage queue, backlogs, and workflows; optimize performance.
Leverage customer insights to identify workflow and process improvements.

🎯 Requirements

Bachelor's Degree in Communications, Business Admin, or equivalent.
3+ years of leadership in a fast-paced environment.
2+ years in customer service, call center, healthcare, or related.
Strong leadership; provide timely feedback and coaching.
Ability to leverage data to make decisions independently.
Strong problem solving with ambiguous information.
Attention to detail with precision and organization.
Confident, patient, respectful, and clear communicator.

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