Customer Service Systems Engineer, Government

📋 Description

• Own government support systems from problem definition through design, delivery, production
• Design and build maintainable service workflows, data models, interfaces, and integrations.
• Partner with government, support, operations, security, and engineering teams to make technical
• Improve reliability and performance through automated tests, observability, safe releases, incident
• Document architecture, operational procedures, and recovery paths so systems are understandable and

🎯 Requirements

• Prior experience delivering or operating systems in a government environment is required.
• Deep Salesforce Service Cloud experience, including Apex, Lightning Web Components, Flow, data
• Track record of owning ambiguous technical work independently.
• Strong software engineering fundamentals: clear architecture, readable code, automated tests, and
• Experience with Salesforce security and permissions, data handling, production reliability
• Strong understanding of support workflows and ability to translate operational needs into

🎁 Benefits

• Equity offered
• Salary range $272K – $302K USD per year