Added
6 days ago
Location
Type
Full time
Salary
Upgrade to Premium to se...
Save Job

Related skills

hubspot intercom zendesk dashboards sla

📋 Description

  • Build shift schedules and on-call coverage with backups
  • Run standups covering SLA performance and escalations
  • Onboard and certify new reps before touching live queue
  • Own weekly quality audits and coach results
  • Maintain routing playbooks and shadow-channel controls
  • Be the escalation point and maintain fast, trusted round-robin routing

🎯 Requirements

  • 4+ years in customer support/service, including 1+ year leading or coaching a team
  • Excellent written English and high writing standards for the team
  • Real experience with SLAs, queues, and support metrics
  • Calm and decisive in escalations
  • Comfortable owning a dashboard and presenting to leadership
  • Reliable home internet and a professional remote workspace

🎁 Benefits

  • Experience standing up or restructuring a support function
  • Hands-on with HubSpot Service Hub, Freshdesk, Zendesk, or Intercom, including reporting
  • Background in staffing, recruiting, virtual assistants, or BPO
  • Experience running shift-based or 24/7 teams
Apply on employer's website
This employer gathers applications via their own applicant tracking system.
You will be redirected to an external application form.
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →