Customer Service Team Lead

📋 Description

• Lead, mentor, and coach CSRs to meet performance goals and uphold service standards.
• Conduct regular feedback sessions, goal setting, and performance reviews.
• Manage daily workflows, ensuring timely resolution of customer inquiries, order requests, and
• Monitor team metrics and implement improvement plans as needed.
• Handle complex or escalated customer issues with professionalism and efficiency.
• Serve as the escalation point for critical matters.

🎯 Requirements

• 5+ years of professional experience in a similar position supporting similar responsibilities
• Demonstrated leadership capabilities with sound judgment and effective decision-making skills
• Highly team-oriented with a strong commitment to achieving shared goals and driving collective
• A strong focus on customer satisfaction and the ability to foster a customer-centric culture within
• Flexibility to adapt work hours to meet business demands, including team coverage, product
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any

🎁 Benefits

• Industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth