Customer Service Team Lead

📋 Description

• Manage the Customer Service team and ensure stable execution of operational tasks.
• Organize and monitor product reservation for counterparty orders in accordance with business
• Make prompt decisions on the allocation of limited inventory and order fulfillment priorities.
• Coordinate order fulfillment and provide Sales and cross-functional teams with a clear forecast of
• Interact with Production, Planning, Logistics, Quality, and other functions to resolve order
• Manage daily inventory movements between production and sales sites, determine required volumes and

🎯 Requirements

• At least 2 years of experience in a similar or leadership position in Customer Service, Supply
• Practical experience in team management, task setting, results control, and employee development.
• Understanding of Supply Chain principles and interactions between Sales, Production, Planning
• Experience with inventory management, reservation, product distribution, order prioritization, and
• Proficient in Excel at an advanced level and experience with ERP systems; knowledge of SAP is a
• English at Upper-Intermediate (B2) level or higher.

🎁 Benefits

• Work in a comfortable office with a bomb shelter.
• Official employment with stable pay and all guarantees as a Diia.City resident.
• English classes.
• Medical insurance.
• Ajax security system kit (participation in beta testing — receive and test new gadgets before
• Diverse projects and professional growth.